Should I hire one offshore officer for both accounts payable and receivable?
It depends on volume. Under roughly 300 supplier bills and 300 customer invoices a month, one dedicated officer can usually run both sides with time to spare for reporting. Above that, or where debtor calls take most of the day, hire one for each. Offshored scopes the volume with you on the first call and recommends one person or two.
Can an offshore accounts receivable officer phone my Australian customers?
Yes. They call from your phone system or a cloud phone app with an Australian number, in your business hours, following your scripts and escalation rules. Filipino professionals are widely used for Australian customer contact because of their clear English and courteous manner, and your customers deal with one consistent person rather than a rotating call centre.
How do I keep control of payments with an offshore accounts payable officer?
Payment authority stays with you. Your officer enters and matches bills, reconciles statements and prepares the payment batch, then you or your Australian manager approve it in your approval tool and authorise it in the bank. They never hold banking authority unless you choose to grant it, and all their system access is removed on their last day.
How much does an offshore accounts payable or receivable officer cost?
An offshore accounts payable or receivable officer through Offshored costs A$2,100 to A$2,800 per month, all-inclusive. The lower end of the band is for a single-function processing role, and the upper end is for an officer running both payable and receivable with credit control and weekly reporting. The fee covers salary, 13th month pay, Philippine statutory contributions, payroll and HR, and there is no recruitment fee and no lock-in contract.
How quickly can an offshore accounts payable or receivable officer start?
Typically one to two weeks from your first call with Offshored. Shortlisting takes three to four days, then you interview the shortlisted officers and choose the person yourself. Because the Philippine employing entity, payroll and onboarding are already in place, your accounts payable or receivable officer can start as soon as the paperwork is signed, so have accounting system logins, approval limits and your supplier and customer procedures ready for day one.
Who employs my offshore accounts payable or receivable officer?
Australian Pathways OPC, a registered Philippine company, is the legal employer of every accounts payable or receivable officer recruited by Offshored. It holds the employment contract, runs payroll and pays the Philippine statutory contributions, while Offshored recruits and manages the person and is the Australian company you contract with. You direct the daily work, and because the accounts payable or receivable officer is not your employee under Australian law, superannuation, PAYG withholding and payroll tax do not apply, although you should confirm your own position with your accountant.