Reception, recalls, Medicare and health fund billing and practice administration, handled by a dedicated team member in the Philippines who works only for your practice, in your practice software and your clinic hours.
Offshored provides dedicated offshore receptionists, recall coordinators, medical billing officers and practice administration coordinators to Australian medical and dental practices from A$1,900 to A$2,800 a month, all inclusive. Each team member works full time for one practice only, inside that practice’s own practice management software and phone system, and is employed in the Philippines by Australian Pathways OPC.
Every practice manager knows the moment: the phone is ringing, a patient is at the counter, a doctor wants a referral found and the recall list has not been touched in a fortnight. This page sets out the roles that work offshore for GP, specialist and dental practices, what stays with your clinical team, how patient data is handled under the Privacy Act, what it costs, and a scenario for a typical practice. Prices are Offshored’s published 2026 bands; the cost guide shows what sits behind them.
These are the four roles Australian practices fill offshore most often. Each is a full-time, dedicated person, not a call centre or a shared pool, and each works to your protocols inside your practice management system.
Larger practices and groups often add an offshore bookkeeper at A$2,100 to A$2,800 a month for the practice accounts, or a social media and marketing coordinator for the practice’s Google Business Profile and patient communications.
Your offshore team member does not give clinical advice, does not triage clinical urgency and does not access My Health Record or clinical notes unless you decide the role needs it. Results and recall lists are actioned to the instructions your doctors or dentists record in the practice system, and anything outside the protocol goes back to the clinician. In-room HICAPS and Tyro terminal claims stay with your front desk because they need the patient’s card present, and payment authority over your bank accounts stays with you. They prepare and process; your practice decides.
Practices set their team member up with a staff login in the practice management system (Best Practice, MedicalDirector and Helix, Zedmed, Genie Solutions, Cliniko, Nookal, Halaxy, Dental4Windows, Praktika, Oasis, Core Practice or EXACT), the online booking tool (HotDoc, HealthEngine or AutoMed), a practice email address and an extension on the cloud phone system (3CX, RingCentral, Aircall or Microsoft Teams phone). Billing roles add the Medicare Online and health fund claiming functions inside the practice software and Xero or MYOB for reconciliation. Software licences stay with your practice, so an extra user seat is usually the only cost outside the monthly fee. Tell us which systems you run and we shortlist candidates who already use them.
Health information is sensitive information under Australian privacy law, so the data questions come first on every call with a practice manager. Here is how the arrangement is structured so that your practice keeps control.
The data security answer on our FAQ and our Terms of Service set out the same commitments in full.
| Role | Monthly fee, all inclusive |
|---|---|
| Medical or dental receptionist, recall and reminder coordinator | A$1,900 to A$2,400 |
| Medical billing officer | A$2,100 to A$2,800 |
| Practice administration coordinator | A$2,100 to A$2,800 |
One monthly fee covers recruitment, salary, 13th month pay, SSS, PhilHealth and Pag-IBIG contributions, HMO health cover, payroll, tax withholding and day to day HR, plus office space and equipment for office based staff. There are no placement, setup or exit fees, no lock-in contract, and you pay month to month with 30 days’ notice. The pricing page has every band; the 2026 cost guide compares an offshore hire with a Sydney salary once superannuation, leave, payroll tax and recruitment are counted.
Say a dental practice with four dentists and two front desk staff sees about 60 patients a day. The phones ring hardest between 8am and 10am while patients are being checked in, recalls only get done on quiet afternoons, and health fund rejections sit in a tray until someone has time. The practice manager spends her Friday afternoons on claims that should have been lodged on Monday.
The practice hires one offshore receptionist and recall coordinator through Offshored at about A$2,100 a month. Recruitment takes two weeks: a scoping call, a shortlist of screened candidates with Australian practice experience, two interviews, a Memorandum of Understanding. She logs in to Dental4Windows and the practice’s cloud phone system at 7:30am Brisbane time, takes every inbound call for the first two hours while the front desk checks patients in, then works the recall and treatment plan lists until 3:30pm. Rejected claims are reworked the day they come back.
Within a month the front desk answers the patient at the counter first, recall completion is measured weekly instead of guessed at, and the practice manager has her Friday afternoons back. When the appointment book is full enough, a billing officer at A$2,400 to A$2,800 a month is another two-week hire and debtors and reconciliation move offshore too. This is an illustration of a typical setup, not a client case study.
Yes. They answer calls on your practice number through your cloud phone system (3CX, RingCentral, Aircall or Microsoft Teams phone), in your clinic hours, with your scripts and booking rules. Patients speak to the same person every day rather than a rotating call centre, and your on-site team can pick up any call that needs someone at the desk.
Your team member works inside your practice management software at the permission level you set, through a VPN or your own remote login, and nothing is exported or stored by Offshored. Every candidate is pre-screened and police checked (NBI clearance) before you meet them, the employment contract with Australian Pathways OPC includes a confidentiality clause, a company supplied laptop with USB ports and personal cloud drives blocked is available where your policy requires it, and all logins are removed on their last day. Your practice remains responsible under the Privacy Act, so your privacy officer adds the arrangement to your privacy policy and collection notice.
They lodge and reconcile claim batches inside your practice management software, work rejections, prepare gap statements and follow up debtors. In-room terminal claims through HICAPS or Tyro stay with your front desk because they need the patient’s card present, and payment authority over your bank accounts stays with you.
A$1,900 to A$2,400 a month, all inclusive, for a full-time receptionist or recall coordinator working your clinic hours. Medical billing officers and practice administration coordinators are A$2,100 to A$2,800. The fee covers salary, statutory contributions, 13th month pay, leave, HMO, payroll and HR, with no recruitment fee and no lock-in contract, and Offshored replaces the person at its own cost if they leave.
Your clinic hours. Manila is two hours behind Sydney, Melbourne and Brisbane (three behind Sydney and Melbourne in daylight saving) and the same time as Perth, so a 7:30am start on the east coast is a normal 5:30am to 6:30am start in Manila, which we recruit for specifically. Tell us your opening hours on the first call.
We shortlist for the software you run; Best Practice, MedicalDirector, Zedmed, Genie, Cliniko, Dental4Windows, Praktika and EXACT are the common requests, and you interview the shortlisted candidates yourself before deciding. Recruitment typically takes one to two weeks, and where a candidate is strong on reception and billing but new to your particular system we say so and you decide whether a week of training is worth it.
More questions? The full FAQ covers legality, superannuation, time zones, working hours, qualifications and performance management. Related pages: offshore staff for NDIS providers and allied health, the roles we staff and the full industry list.
Pick a time and William Smith, Offshored's co-founder, phones you. We scope the role, give you the monthly cost band and tell you honestly whether offshore staff will work for your business. No lock-in, no obligation.
Book a 20-minute call Call +61 437 228 350Prefer to type? Message us on WhatsApp or send the enquiry form. We reply within one business hour, 8am to 6pm AEST, Monday to Friday.