NDIS and allied health providers hire offshore rostering coordinators, intake officers and billing and claims administrators through Offshored for A$1,900 to A$2,800 per month, all-inclusive, working in their rostering, practice management and claiming systems in Australian hours, with every access decision in the provider's hands.
Support workers and clinicians stay in Australia with participants and patients. The rostering, intake, invoicing and NDIS claiming move to a dedicated team member in the Philippines who works only for your organisation, recruited and managed by Offshored and employed by Australian Pathways OPC.
NDIS price limits decide what a provider can charge, and they do not move when your administration costs do. Every hour a coordinator spends rebuilding a roster or resubmitting a rejected payment request is an hour funded from margin. Allied health practices feel the same squeeze through cancellations, waitlists and the mix of NDIS, Medicare, DVA and private billing.
Hiring locally for that work is hard to sustain. Good administrators leave for larger providers, rostering is a seven-day job that does not fit one local salary, and the person who understands the portal is usually also the person answering the phone. An offshore team member gives you a dedicated, full-time pair of hands for the back office at a cost the price limits can absorb.
The model keeps the lines clear. Your offshore team member never delivers supports and never makes a decision about a participant's care. They build the roster, process the intake, raise the invoice and submit the claim, inside your systems, with the access you grant, and your Australian team supervises and approves. Offshored recruits, onboards, pays and manages them in Manila.
Most providers start with a billing and claims administrator, because a clean claim cycle pays for the role within the first month, then add rostering and intake as the team grows.
A$1,900 to A$2,400 per month
Builds and maintains rosters in ShiftCare, Brevity, Lumary, CareMaster or Deputy against each participant's plan budget, fills vacant shifts, matches worker qualifications and screening status to shifts, flags broken shifts, sleepovers and minimum engagement issues under the SCHADS award for your review, and reconciles timesheets to shifts before payroll.
Admin and coordination roles →A$1,900 to A$2,400 per month
Responds to enquiries and referrals, prepares service agreements from your templates, collects plan details and consent, assembles onboarding documents, books initial appointments, manages the waitlist and follows up participants, families and support coordinators by phone and email in your hours.
Customer support roles →A$2,100 to A$2,800 per month
Raises invoices against the right support items and price limits, submits bulk payment requests through the NDIS provider portal and PACE, invoices plan managers and self-managed participants, chases rejected claims and remittances, tracks service bookings and budgets, runs Medicare and DVA claims through your practice software and reconciles it all in Xero or MYOB. See also the offshore bookkeeper page.
Accounts and billing role page →A$1,900 to A$2,400 per month
For allied health practices: appointment booking and reminders in Cliniko, Halaxy, Splose, Nookal or Power Diary, referral processing, GP and specialist correspondence, chasing outstanding reports and plan reviews, and keeping clinician diaries full without the front desk doing it between patients.
Virtual receptionist and support roles →Participant and patient information is health information, which the Privacy Act 1988 treats as sensitive. Offshore staff do not reduce your obligations; the arrangement has to sit inside them. This is general information, not legal advice, and the privacy section of our guide to the legality of offshoring in Australia goes into more depth.
The Australian Privacy Principles apply to NDIS providers and to every health service provider regardless of turnover, and state health records laws such as the NSW Health Records and Information Privacy Act and the Victorian Health Records Act apply as well. Under APP 8, before personal information is accessible to someone overseas you must take reasonable steps to ensure it is handled in line with the APPs, and you generally stay accountable for what they do with it. The OAIC's guidelines draw a distinction between disclosing information to an outside party and a contractor using it inside your systems under your control, but the responsibility is yours either way, so have your privacy adviser confirm how the arrangement is characterised for your organisation.
Your data never leaves your Australian-hosted systems. Your team member logs in with credentials you issue, through a VPN or your own platforms, and you can limit or remove that access at any time. Company-supplied devices have USB ports and personal cloud drives blocked. Every team member passes a pre-screening interview and an NBI clearance (the Philippine police check), and the Australian Pathways OPC employment contract carries a confidentiality clause and assigns the work product to you. All logins are removed on the person's last day.
Registered providers must show at audit that participant information is managed securely and that participants know how it is used. Write the offshore arrangement into your privacy policy, your information management procedure and your collection notice or service agreement, and keep the record. The NDIS Code of Conduct applies to every worker of a provider, including administrative staff, so your offshore team member completes your Code of Conduct induction like anyone else on your team.
Whether an administrative role is a risk assessed role under the NDIS worker screening rules is your determination and depends on contact with participants and access to their information. Most back office roles with no participant contact are not, but document the assessment and the access controls you rely on. Offshored provides an NBI clearance for every hire regardless of the role.
Grant only the access the role needs: PRODA delegations and portal roles under your control, rostering and practice software permissions scoped to the tasks, multi-factor authentication on every account. Include the offshore team member in your Notifiable Data Breaches response plan and your incident register so nobody is working out the process on the day it matters.
Rostering and practice management platforms are where the work happens, so we shortlist candidates who already know yours. Tell us on the first call which rostering or practice system you use and whether you claim through the portal directly, through plan managers, or both.
One flat, all-inclusive monthly fee per full-time team member, invoiced monthly in advance by Offshored Pty Ltd. The band depends on the role.
| Role or item | Offshore team member |
|---|---|
| Billing and NDIS claims administrator | A$2,100 to A$2,800 per month |
| Rostering coordinator, intake officer or practice administrator | A$1,900 to A$2,400 per month |
| What is included | Everything: recruitment and vetting, employment in the Philippines by Australian Pathways OPC, salary, Philippine income tax and statutory contributions (SSS, PhilHealth and Pag-IBIG), 13th month pay, paid leave, HMO health insurance, payroll, timekeeping, HR and performance management, office space and equipment for office based team members, and replacement at our cost if the person leaves |
| What is not included | Your rostering, practice and accounting software subscriptions, your phone system, and any hardware you choose to supply beyond what Offshored provides |
| Fees | No recruitment, placement or setup fees. One monthly invoice from Offshored Pty Ltd, an Australian company |
The 2026 offshore staff cost guide sets these fees against the full cost of a local administrator, including superannuation, leave, payroll tax and recruitment. Every band is listed on the pricing page.
Yes, through a PRODA delegation that you create and can revoke, with the portal role you choose. Many providers have the offshore administrator prepare the bulk payment request and an Australian manager approve it before submission, at least for the first few months. Your team member never holds banking authority, and remittances are reconciled in your accounting system where you can see every line.
Under APP 5 your collection notice should say whether personal information is likely to be accessible overseas, and the NDIS Practice Standards expect participants to understand how their information is handled. Most providers add a sentence to their privacy policy and service agreement that administrative support is provided from the Philippines under the provider's control. Ask your privacy adviser to confirm the wording for your organisation.
They can build rosters to the rules you set from it. The award applies to your Australian workers, and a good coordinator flags broken shift allowances, minimum engagements, sleepovers and overtime before a roster is published so your Australian manager can approve a roster that is both compliant and within plan budgets. Payroll and award interpretation stay with your payroll system and your Australian team.
Pick a time and William Smith, Offshored's co-founder, phones you. We scope the role, give you the monthly cost band and tell you honestly whether offshore staff will work for your business. No lock-in, no obligation.
Book a 20-minute call Call +61 437 228 350Prefer to type? Message us on WhatsApp or send the enquiry form. We reply within one business hour, 8am to 6pm AEST, Monday to Friday.